BjKalderon

Easy Anti-Cheat software and possible troubleshooting

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Survivors! In the 0.9.70 update we’ve added the Easy Anti-Cheat support. This software will help us to track players using prohibited software more efficiently and allow all the fair players to battle in equal conditions.

Currently the software works in a test-mode and some of the players may experience various issues and the most common one is the ‘EAC 10011’ error. As a possible temporary solution, we suggest you to do the following:

  • Go to the directory of the game and run EasyAntiCheat_Setup.exe as an Administator. Then, choose Crossout in the list and click the 'Repair' button. After it finishes, you may close the window and try to launch the game.
  • Then, you should make sure, that the Easy Anti-Cheat service is not disabled. 
    • To do that, execute the 'Run' command in the Start menu (or just open the 'Start' menu, if you're using Windows 10), type there services.msc and hit 'Enter'.
    • In the opened window you need to find Easy Anti-Cheat and check, whether in runs manually. If not, please, right-click the Easy Anti-Cheat line, then click 'Properties' and change the 'Startup type' to 'Manual'.
  • Error 10011 can be also caused by an antivirus or similar software blocking Easy Anti-Cheat as a threat. In this case it is necessary to temporarily uninstall any such software to verify the game launches normally after that.
  • Also, we recommend to install all available Windows updates and Visual C++ 2010 and 2015 Redistributables. Visual C++ packages can be found HERE.
  • If the error persists, we recommend to perform a 'cold reboot'.
    • Run the following command in the command-line as administrator: shutdown /r /f /t 0
    • After the restart proceed to close all programs not related to Windows and launch the game again.

If you are experiencing the '30007 error', please, follow the instructions on the official Easy Anti-Cheat website.

If you are experiencing the "The application was unable to start correctly (0xc0000142). Click OK to close the application or Untrusted system file" errors:

The 'Untrusted system DLL' -error is triggered if a system DLL is blocked from loading because it was detected to have been modified. This means that the original system DLL contains some foreign injected code that cannot be allowed into the game process memory space. To resolve the system DLL related errors, use Windows Update to make sure that the system is fully up-to-date should resolve the issue.

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