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If you have problems with running the game or game crashing after Crossout 0.10.20 update

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If you can't run the game or the game crashes, make sure your PC matches with the minimum system requirements https://crossout.net/en/game/systemRequirements/#/ and then try the following solutions: 

1. Refresh the videocard drivers;

2. Run the game with the key --disableFlipSwapEffect or --disablePresentTearing (only for Windows 10):



  1. Open the launcher folder in the File Explorer;

  2. In the File Explorer click File and then choose 'run Windows PowerShell'

  3. In the PowerShell window write the command  start launcher.exe --disablePresentTearing and run it


      4. Run the launcher and click Play.


3.  For AMD videocards turn off AMD AGS in the launcher settings.

4. Delete the windows.xml file at [disc]:\Users\[username]\Documents\My Games\Crossout

5. Plug out any extra controllers (gamepads, joysticks, wheels) if there are any connected to your PC.

If none of these solutions helps, please make a bug report, and attach the Logs and Exceptions folders which can be found  at [disc]:\Users\[username]\Documents\My Games\Crossout and DxDiag https://support.gaijin.net/hc/en-us/articles/200501482-How-to-create-a-DXDiag-file

We apologize for the inconvenience and thank you for your patience. 

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