Game opens partially offscreen on first launch

[Carnaxus 8]

Error report
Describe problem and what you saw	I play Crossout at 2560x1440 resolution on a 27" screen, with a 19" screen to the right at 1440x900. I use Windowed Borderless mode. Approximately 50% of the time, the game opens up centered on the "middle point" if you were to treat both screens as one instead of centered on my main screen. Switching to fullscreen and back positions it correctly, and it doesn't change until next time I run the game...sometimes. Other than that, the game runs flawlessly.
What you expected to see	The game properly centered upon launch, without me having to do anything.
Conditions in which error reproduce	Appears to only happen the first time I launch the game after my computer's been asleep and wakes up.
Problem details	Already described in full detail above.
Frequency of reproduction	Frequent
Time of bug

 

Apparently this has been going on for quite a while: 

 

 

 

Crossout logs.zip

Edited June 24, 2019 by Carnaxus

[KrissGO 210]

Use Alt+Tab and switch to the game window 

[blablabla78987 156]

This happens to me too, you're not alone.

Anyway, this problem is already discussed in other topics:

 

[Carnaxus 8]

21 hours ago, KrissGO said:

Use Alt+Tab and switch to the game window 

That only works if I'm already using plain fullscreen mode.  I'm using windowed fullscreen mode.  Alt-tabbing does not minimize the game nor does it fix this issue.

Edited June 10, 2019 by Carnaxus

[KrissGO 210]

3 hours ago, Carnaxus said:

That only works if I'm already using plain fullscreen mode.  I'm using windowed fullscreen mode.  Alt-tabbing does not minimize the game nor does it fix this issue.

Then you'll have to go to settings and switch to fullscreen (and back to windowed fullscreen if you want so) each time the game is offset.

It resets the window to it's normal position.

[Carnaxus 8]

...Yes, that's exactly what I do, every time.  Did you even fully read the first post or did you just start replying to the title?

[Skula1975 583]

We know, but can't to repeat

[Carnaxus 8]

Oddly enough it hasn't happened at all over the past two days.  I'll keep an eye out and see if there's some factor I can see that affects it.  Please don't lock this for...ionno, a week maybe?

[Skula1975 583]

12 hours ago, Carnaxus said:

Please don't lock this for...ionno, a week maybe?

Ok

[Sasherz 571]

settings: windowd fullscreen

this happens to me to, "game not respoding" then a second or two later game resumes and stays like that.

its not videodrivers, this has to be something else

 

not a huge isse when one can go in settings, set to fullscreen, aply, and set it back to windowed fullscreen

[Carnaxus 8]

Just did a quick test of something I kinda half-noticed, and sure enough...after waking the computer up from sleep mode, if I run any other fullscreen application before launching Crossout, Crossout doesn't load offscreen.  It's like Crossout can't figure out where the screen edges are until something else leaves a marker.

[Skula1975 583]

5 hours ago, Carnaxus said:

Just did a quick test of something I kinda half-noticed, and sure enough...after waking the computer up from sleep mode, if I run any other fullscreen application before launching Crossout, Crossout doesn't load offscreen.  It's like Crossout can't figure out where the screen edges are until something else leaves a marker.

As I understand, if PC wake up after sleep mode and run Crossout immediately, bug will be repeated?

[Carnaxus 8]

Let me test that real quick, I just woke up my computer.  I'll edit this post rather than double post.

 

Edit: Annoyingly, apparently that is not related.  Argh.  Back to searching for our needle in the haystack, I guess.

Edited June 20, 2019 by Carnaxus
Blargh.

[Carnaxus 8]

Edited first post with links to other threads from people having the same issue.  It seems I'm not alone.

[Skula1975 583]

8 hours ago, Carnaxus said:

It seems I'm not alone.

Yes, but we can't reproduce it and, therefore, can't fix.

[Carnaxus 8]

Hmm.  This is a bit far-fetched, but if we could get everyone from those threads who said they have the same issue to send in their computer specs, maybe there's a common theme?  Mine are in the DxDiag file I attached, of course.

 

Edit:  Wait a minute!  I think I may actually have been right before when I said that having something else fullscreen first makes Crossout start in the right spot.  I initially said that had no effect because I wasn't counting a fullscreen Youtube video as "a fullscreen program," but I did have a video fullscreened then and I don't now...and it loaded offscreen this time and correctly that time.  It could also have something to do with having different resolutions for each of my two screens rather than two identical screens?  My main screen is 27", 2560x1440; my secondary screen is 19", 1440x900 (not even full 1080p ><).  Is that something you guys can test?

Also, here's a link to the full component list for my current computer, just in case the DxDiag file missed something.

Edited June 26, 2019 by Carnaxus
IDEA!

[Skula1975 583]

8 hours ago, Carnaxus said:

Is that something you guys can test?

Please, write step-by-step instruction

[Carnaxus 8]

I feel like I'm grasping at straws.  In the dark.  Without a flashlight.

I thought maybe that was it, but just now I woke my computer from sleep mode and went straight to Crossout and...it loaded correctly.  I'm completely out of ideas.

Edited June 27, 2019 by Carnaxus

[Ch3m1zt 7]

to fix the screen offset just go to your documents/my games/ crossout and open window.xml with a notepad or preferrably notepad ++  and change this line marked in red into zeros, just leave ur resolution width and height untouched coz urs might be different than my screen.
<ClientRect X="58" Y="75" Width="1024" Height="720" /> to <ClientRect X="0" Y="0" Width="1024" Height="720" />  then save it and make the file read only. and reopen the game

Edited July 25, 2019 by shinvonhaidma
added more details

[Carnaxus 8]

I'll try that, thanks!

[Carnaxus 8]

That appears to have fixed it, although I haven't tested straight from sleep mode yet.

 

Edit: First time waking from sleep and launching the game, seems to have worked so far.

Edited July 4, 2019 by Carnaxus

[Carnaxus 8]

Wellp, that little edit seems to have fixed the issue.

It might be possible to trace what bit of code is incorrectly modifying that file though.  I can't do it, but you devs probably can.

[ChopChopChop 2,336]

On 6/30/2019 at 9:39 PM, shinvonhaidma said:

to fix the screen offset just go to your documents/my games/ crossout and open window.xml with a notepad or preferrably notepad ++  and change this line marked in red into zeros
<ClientRect X="58" Y="75" Width="1024" Height="720" /> to <ClientRect X="0" Y="0" Width="1024" Height="720" />  then save it and make the file read only. and reopen the game

Thank you.  This is a simple change of game setting I guess.  I am not a programmer.

What puzzle me is this bug have been pointed out by so many users for so long, yet, it went away and came back.  Why can't it be program in on a patch? To fix this issue?

[Ch3m1zt 7]

i m glad it helped i know it wud be easy to implemented to the client launcher itself but i guess the devs simply overlooked it due the fact they wont be supporting the older dx soon. basically no potatos eventually. :S

[Marxon 0]

Using Repair on the launcher fixed this for me. I for some reason do not have any config file visible in the shown directory, even turning on show hidden files doesn't show.
Very glad install repair worked though.