Prize is missing, please help?

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Error report
Describe problem and what you saw I won on a facebook caption competition and did not recieve any prize after sending my account information (dont worry i made sure it was the actual crossout facebook and not some scam).
What you expected to see a response saying something like ''your prize will be deposited in your account'' or just the prize actualy appearing in my account
Conditions in which error reproduce none, hopefully
Problem details Just didn't get any prize for the caption competition i won a few months ago, someone told me i should write in the forum and would recieve help. (thank you whoever is reading this, i hope you have a nice day)
Frequency of reproduction once
Time of bug  

just in case you still need it, my in game username is thomusroye and i play on pc

Annotation 2020-07-27 213619.png

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