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pietschs

Lag Spikes

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Error report
Describe problem and what you saw Whenever there is vehicle damage done to anyone my gpu will show 0 utilization and the game will lag. The more damage done, the longer the lag spike
What you expected to see Smooth game play
Conditions in which error reproduce Anytime damage is done to vehicles
Problem details I've tried different a gpu. All different settings. 1 display/3 displays. Turned off all non Microsoft services. Nothing resolves the issue
Frequency of reproduction always
Time of bug  

 

crossout gpu printscreen.png

DxDiag.zip game.zip

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Can you make video with ingame FPS graph by F11? And logs will needed too

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On 8/22/2020 at 5:17 AM, pietschs said:

Video.zip 29.88 MB · 0 downloads

There isn't FPS graph on this video.

I want see screenshots and video with this information

 dfed90d6607f6f1647ce70a31650.png

 

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Does it lag absolutely always, does it not go away with time?
Lagging from a collision? From being hit by a shot?
Will the same behavior occur if you try another car?

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This will happen with any build and can be duplicated every time. It does not get better with time. Anytime there is damage done to a another vehicle, it doesn't have to be me doing the damage. Online makes it worse with everyone taking damage.

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Same problem I have, but they closed my thread. Many other players have the same problem. Hopefully they can help you and everyone else before locking your thread.

 

Edited by Crunk_Prime

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On 8/28/2020 at 5:15 PM, pietschs said:

This will happen with any build and can be duplicated every time. It does not get better with time. Anytime there is damage done to a another vehicle, it doesn't have to be me doing the damage. Online makes it worse with everyone taking damage.

Please make video with fps graph and attach it with logs

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3 hours ago, Skula1975 said:

Please make video with fps graph and attach it with logs

I don't have enough total size left to upload another video but its the same issue in the first video. Do you need a new video showing the exact same thing and how do I post another if the size is limited?

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15 hours ago, pietschs said:

I don't have enough total size left to upload another video but its the same issue in the first video. Do you need a new video showing the exact same thing and how do I post another if the size is limited?

You can upload video to YouTube, Google Disc, Dropbox etc, and post link here

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On 9/5/2020 at 12:09 AM, pietschs said:

Here are the logs I have and another video

Hello,

Hello, your video card often switches to power saving mode: Gpu P-State: 8
Look in the gfx.log:
Quote
20:23:12.898         | Gpu temperature: 32
20:23:12.983         | Gpu P-State: 8
20:24:07.971         | Gpu temperature: 32
20:24:07.972         | Gpu P-State: 8
20:25:05.182         | Gpu temperature: 32
20:25:05.183         | Gpu P-State: 8

 

Quote
P-States are GPU active/executing performance capability states.
They range from P0 to P15, with P0 being the highest performance state,
and P15 being the lowest performance state. Each P-State, if available,
maps to a performance level. Not all P-States are available on a given system.
The definition of each P-States are currently as follow:
- P0/P1 - Maximum 3D performance
- P2/P3 - Balanced 3D performance-power
- P8 - Basic HD video playback
- P10 - DVD playback
- P12 - Minimum idle power consumption

 

You need to do something with your graphics card settings or power settings.

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On 9/7/2020 at 2:01 AM, Sipovec said:

Hello,

Hello, your video card often switches to power saving mode: Gpu P-State: 8
Look in the gfx.log:

 

 

You need to do something with your graphics card settings or power settings.

I changed the default power option to prefer performance. Is this a common issue because I don't have this issue in other games. After making this change here is a new video and logs. It still happens with p state 0. I am using 2 gtx 970 in sli. Is it possible something else is causing this?

https://www.dropbox.com/s/681ssghssggty55/Crossout 2020.09.08 - 11.46.30.07.DVR.mp4?dl=0

https://www.dropbox.com/s/tqhk2cyd9jrefv8/Crossout 2020.09.08 - 16.54.27.12.DVR.mp4?dl=0

https://www.dropbox.com/sh/pfu8ulcvhd2jdh0/AABLAN0j4HwCn_pnjshjaKTfa?dl=0

https://www.dropbox.com/sh/7dg93b21tughwal/AAArbu5Wa0U2TfouMqRFCX0ga?dl=0

Edited by pietschs

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13 hours ago, pietschs said:

I am using 2 gtx 970 in sli. Is it possible something else is causing this?

1. We do not support SLI;

2. You can try to play not through Steam or disable Steam overlay.

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On 9/9/2020 at 1:09 AM, Sipovec said:

1. We do not support SLI;

2. You can try to play not through Steam or disable Steam overlay.

I disabled sli and started the game without steam. Issue still occurs. What are the next steps?

Here is the log and video from the test without sli and not using steam.

https://www.dropbox.com/sh/368rpa3t11hz4hw/AAAiH09DK1aY0zXVCiqaE02Na?dl=0

https://www.dropbox.com/s/tuusfoom5ppxm7w/Crossout 2020.09.10 - 18.41.13.03.DVR.mp4?dl=0

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I do not run the game through steam and use the games own launcher, and do not play with any game overlay. I also tried changing my graphics card settings and I also still get the issue.

 

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5 hours ago, pietschs said:

I disabled sli and started the game without steam. Issue still occurs. What are the next steps?

We will try to figure out what is the cause of the problem: C-121672

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8 hours ago, pietschs said:

I disabled sli and started the game without steam. Issue still occurs. What are the next steps?

When you first had a problem, after what action?

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11 hours ago, Sipovec said:

When you first had a problem, after what action?

I've always had this issue. It has never worked properly.

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On 9/12/2020 at 12:16 AM, pietschs said:

I've always had this issue. It has never worked properly.

Try to reduce the load on the video card, limit the FPS, for example, stronger.

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10 hours ago, pietschs said:

Logs and video with fps set to 60. Issue still occurs. Next steps?

Since we are unable to repeat your problem, it is difficult to say the exact reason, but most likely it is related to the two monitors. Try the following:

1. Disable G-Sync in Nvidia driver if enabled.

2. Disconnect one of the monitors completely. Try different ones.

3. Try turning off the sound in the game settings.

4. Try to enable the "Legacy GPU Compatibility" feature in the video settings.

5. If you have changed any settings in the NVIDIA Control Panel, it may be worth returning them to their default position.

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5 hours ago, Sipovec said:

Since we are unable to repeat your problem, it is difficult to say the exact reason, but most likely it is related to the two monitors. Try the following:

1. Disable G-Sync in Nvidia driver if enabled.

2. Disconnect one of the monitors completely. Try different ones.

3. Try turning off the sound in the game settings.

4. Try to enable the "Legacy GPU Compatibility" feature in the video settings.

5. If you have changed any settings in the NVIDIA Control Panel, it may be worth returning them to their default position.

So to be clear, you asked me to change power setting in NVIDIA Control Panel. Do you want me to go back to default and remove the change you asked for?

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