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Big bug since always on 100% of computers


Goood_Mad
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Hello,

Since always (more than 1 year), I have a big bug when I start Crossout.
Almost all time (95%)
On all my computers (3 computers have this problem on 3 differents computers)

When I start Crossout, I can't use Crossout.
The display of the game is shifted in the screen, unusable, black 75% of time.

To solve this, I set Crossout in full screen.
When I start Crossout, I do alt+tab to select Crossout.
No way in windowed display.

I thought that a so giant bug (Crossout unusable in 100% of computers) would be corrected fast.
But it seem that you never discovered this problem !?
Maybe because rare common point between my 3 computers is that they have 2 screens ?

I join you one DxDiag.txt (can't join .txt ! so I zipped), and 2 screenshots of the problem, 2 screenshots (because it miss 1 line) of my settings.

Regards,

CrossPB1.jpg

CrossPB2.jpg

SceenShot1.png

SceenShot2.png

DxDiag.zip

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It happens a lot with me too even after I stoped using 2 screens too, I don’t complain because there are some ways to go around it, like going in settings and changing display mode, and I don’t complain too because they won’t , and don’t need to solve it

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Don't need to solve !!! A program is unable to launch and it's not a gig problem !!!???

To run a game, have to go all time in display mode to be able to use it is normal way to run it !!!???

Anyway, going in display mode don't help me ... that change nothing.

I'm really in shock that a so big bug exist since always ...

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12 minutes ago, Goood_Mad said:

I'm really in shock that a so big bug exist since always ...

Just accept the fact that they won’t fiz it and move on, if it annoys you so much then why you didn’t move to another game already?

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  • Developer
On 12/28/2020 at 4:22 PM, Goood_Mad said:

Hello,

Hello,

We are aware of the problem but cannot be reproduced. We need precise conditions.

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  • 2 weeks later...

Precise conditions : I double click on icon "crossout". That's all.

I already sent you my DxDiag.txt

How can I help you ?

 

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  • 2 weeks later...

I have this problem on 3 different computers, and It seem that I'm not alone with this problem.

Did you try with 2 screens ?

Edited by Goood_Mad
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The only thing i can inform about this problem is that it only seems to happen when multiple tabs are opened

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It's interesting ! :) (to try to no have it)

But what you mean by "multiple tabs" ?

"tabs" about what ? In task bar ?

I will try it.

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  • 4 weeks later...
On 1/12/2021 at 12:31 PM, Sipovec said:

Hello,

We are aware of the problem but cannot be reproduced. We need precise conditions.

Precise conditions : I double click on icon "crossout". That's all.

I already sent you my DxDiag.txt

How can I help you ?

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This sometimes occurs to me when I run the game but go do something else until it loads OR have another program running on the background. It works like when you have a current active window and a new program loads up but stays windowed as to not interrupt what you are currently doing. Not saying it always happens during those circunstances, but 10% of times it can be reproduced, those are the conditions I notice that are in place.

Maybe you have other stuff running on the background, like loading Steam, antivirus auto-scanning, torrent auto loading or something like that. When it happens, tryopenning your task manager (Ctrl+Alt+del) to see if there are any other program that could be the culprit of it and see if disabling it works. You can also run Windows on "safe mode" (which disables A LOT of non-essential programs) and see if it stops happening when running XO.

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When this happens I do the following:

  1. Start Task Manager with ctrl+alt+del
  2. Find Crossout in the list of running applications, then right click on it and select Maximise

 

It doesn't fix the underlying issue, but it does let you play the game.

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  • 1 month later...

I found something new.

Maybe that can help you to see the problem.

When I start Crossout in full screen, the screen was shifted as in my screenshots

I recently used windowed, NOT full screen, and moved this window.

Now, When I start Crossout in full screen, the screen is shift differently

Maybe you can do the same to create the problem for you.

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  • 1 month later...

Like always, support in this forum is non-existent .

Support never tried to talk with me ! Never any question !

Till 6 month !!!

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On 4/23/2021 at 6:42 PM, Goood_Mad said:

I found something new.

 

Maybe that can help you to see the problem.

 

When I start Crossout in full screen, the screen was shifted as in my screenshots

 

I recently used windowed, NOT full screen, and moved this window.

 

Now, When I start Crossout in full screen, the screen is shift differently

 

Maybe you can do the same to create the problem for you.

 

Have you updated the video card drivers for a long time? Very often they are the problem.

  • Confused 1
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The ONLY answer from developer 6 months ago was :

"We are aware of the problem but cannot be reproduced. We need precise conditions."

No really aware !!! No dialogue possible here !

Unable to answer my question : " How can I help you ?"

Is it really a support here !?

There's other big bugs in this game, I'm trying to do one by one, but that will take years !!!

  • Haha 1
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On 6/28/2021 at 12:01 PM, Goood_Mad said:

"We are aware of the problem but cannot be reproduced. We need precise conditions."

This answer can be obtained in many games where there is a small development team and there are no intelligent testers who will try to repeat the bug. Although on the part of the players, for their own comfort, it is better to report bugs in detail.

  • Confused 1
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  • 2 months later...

i have it set for full screen but it starts in window.i just use ALT TAB and it goes to full screen.

when it starts i get big bulky text,then i alt n tab to get better grafix/full screen from my vid card.

its been doing this forever.

im on PC.

not really that much of a problem---but why does it start in window and why does alt tab go to full screen?

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