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Matches on EU server get stuck on the map screen.


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Error report
Describe problem and what you saw A few weeks ago, right after the update that also added a new currency. Whenever i'm on the EU servers, raids or pvp. The match is stuck on the map with "Waiting for players". I cannot drive, i cannot see anything, only the jittery movements of bots on the map.
I checked the ping and i wasn't lagging, the ping was 20ms, constant on all servers.
What you expected to see Normal everyday matches that don't lag or glitch out.
Conditions in which error reproduce Joining a match or a raid on the EU server strictly.
Problem details FPS = 144 (hz)
Average ping = 9-20 (ms)
Frequency of reproduction frequent
Time of bug Everytime

Other instances of the problem are also "rubber banding", inability to use weapons, jittering, missing or delayed sounds, irresponsive controls.

perf.PNG

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Most probable the reason of this issue is a packet loss.

If issue repeated please do in-game test connection during battle and attach newest logs

 

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On 9/17/2021 at 4:35 AM, Skula1975 said:

Most probable the reason of this issue is a packet loss.

If issue repeated please do in-game test connection during battle and attach newest logs

 

I already did, they sent me here.

co1.PNG

co2.PNG

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On 9/17/2021 at 4:35 AM, Skula1975 said:

Most probable the reason of this issue is a packet loss.

If issue repeated please do in-game test connection during battle and attach newest logs

 

Also here's a screenshot from when i enter a match in EU. You can see the stats on the side. 30% packet loss. But this didn't happen before the last update.

screenshot-210918-220555(231;9;314).jpg

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On 9/19/2021 at 1:04 AM, Alyctro said:

I already did, they sent me here.

I wait game logs for this time also

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Logs ended at 13:37:47.905

Screenshot time is 13:41

Please attach logs for 20 September, 13:41

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5 hours ago, Skula1975 said:

Logs ended at 13:37:47.905

Screenshot time is 13:41

Please attach logs for 20 September, 13:41

I just attach the latest logs to the game... here is all of them at once.

logs all.rar

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12 hours ago, Skula1975 said:

Logs ended at 13:37:47.905

Screenshot time is 13:41

Please attach logs for 20 September, 13:41

Today i got this. The fuel was not refunded. Newest logs and test right after the error attached.

screenshot-210921-171333(25;3;39).jpg

screenshot-210921-171420(25;3;39).jpg

screenshot-210921-171424(25;3;39).jpg

logs all new.rar

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11 hours ago, Alyctro said:

Today i got this.

You was matched to Russian servers. There are packet loss 4-5% of UDP packets to this region.

Did you set up preferred region in the game options?

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9 hours ago, Skula1975 said:

You was matched to Russian servers. There are packet loss 4-5% of UDP packets to this region.

Did you set up preferred region in the game options?

You must be joking. I went to the russian servers as a temporary solution. Because every server except the EU server works fine. I try not to play on the EU server because that's the only one i have problems with. I am in central europe, so it's the closest one yet it performs the worst for me. That's why i set it to the next closest which is russia. But i don't want to play on russian servers forever, just until we fix the problem with the EU server. Did you miss the title of this post or the description in the very first part?

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14 hours ago, Alyctro said:

Because every server except the EU server works fine.

Try to play on EU servers and do test connection during battle with network problems.

Attach logs and screenshots.

Will compare connection to RU and EU servers.

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On 9/23/2021 at 5:32 AM, Skula1975 said:

Try to play on EU servers and do test connection during battle with network problems.

Attach logs and screenshots.

Will compare connection to RU and EU servers.

Here you are. I also added a speedtest if needed. The issue seems to be less frequent after the event has started but there's still too much rubberbanding (like you're scratching a lp). Or it disconnects me. I even added the same ports to the routers rules, but UnP is still enabled, and all ports ale allowed anyways.

screenshot-210925-150843(25;3;39).jpg

screenshot-210925-150847(25;3;39).jpg

speed.PNG

logs.rar

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On 9/25/2021 at 6:14 PM, Alyctro said:

logs.rar 3.21 MB  ·  0 downloads

It's a outdate log.

Screenshot made at 15:08, but last log end at 15:05

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13 hours ago, Skula1975 said:

It's a outdate log.

Screenshot made at 15:08, but last log end at 15:05

That can't be right, i played a few matches and right after that i made the screenshot and packed the logs. This is literarily the whole folder, i played a few matches after you wrote so ofcourse there will be something new now.

Crossout whole documents.rar

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13 hours ago, Skula1975 said:

It's a outdate log.

Screenshot made at 15:08, but last log end at 15:05

I ran the game, ended the matches, ran the test, made the screenshot, closed the game, and even did a new speedtest. Everything is the latest and i've packaged everything for you. I don't know what you're looking at but it was done at the same time and they are the newest files. You can find all the document fles in that rar file.

speednew.PNG

Crossout whole new.rar

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10 hours ago, Alyctro said:

I ran the game, ended the matches, ran the test,

I asked run the test during problem battle. Before end of match.

Now I can see only that your connection with main server is good.

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Hahaha still problems with the Leaseweb servers 2 years after we reported it first.What a damn joke, thanks god i stopped playing this crap but this is funny nonethless :015_2: :lol:

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20 hours ago, Skula1975 said:

I asked run the test during problem battle. Before end of match.

Now I can see only that your connection with main server is good.

all done at the same time during a match.

screenshot-210928-221326(293;8;-309).jpg

screenshot-210928-221328(293;8;-309).jpg

2021.09.28 22.10.54.rar

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1 hour ago, Alyctro said:

all done at the same time during a match.

Good

There aren't any signs of any network issues: normal ping, no packet loss.

What signs of network issues are there dring this battle ?

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7 hours ago, Skula1975 said:

Good

There aren't any signs of any network issues: normal ping, no packet loss.

What signs of network issues are there dring this battle ?

Well like i mentioned, after the new event countdown started it was much better. I never got stuck since. The provlem that occurs now very often (almost in every match), specially in raids.Is that i get the rubberbanding effect, similar to lag. As if the game is trying to load the positions of me and the enemy several times.Or objects don't load. Such as player icons or pickup icons (ashen ring crates, ammo boxes etc) but that is rare. Or sometimes in the build section, when i try to put on something it disappears and goes back in the inventory even though i can hear the sound cue i installed it.

Edited by Alyctro
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Sorry, but I don't have any ideas.

Can you try to use other ISP ?

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11 hours ago, Skula1975 said:

Sorry, but I don't have any ideas.

Can you try to use other ISP ?

Yes i can, this is a fibre network. It is crazy fast so it can't be that. But i also have an unlimited network on my phone from another provider which i can share via a cable. I'll try that and repeat the tests once more. But i believe this is an issue in the game server it self or some kind of bug within the game since i kept saying it from the start. That it appeared with the last two updates. Someone at Gajin should check if they didn't trip over a networking cable in their bedroom.

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12 hours ago, Alyctro said:

I'll try that and repeat the tests once more.

I am wait

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