Bought 100 dollars in crosscrowns and didn't receive them. Who do I contact

Literally didn’t show up in my account, received the confirmation email for the purchase and it showing up on my credit card already. Should I go straight to Sony to get my money back or the devs here?

Okay, so apparently I had to restart the game? This is the very first time this has ever happened and it scared me lol. Heart rate normal now.