when you refresh the page does it still do that
If you’re trying to create a Crossout account via Steam, first link an e-mail that hasn’t been linked to another Gaijin game/account. In the Steam launcher, there should be a box for linking e-mails. I know linking the e-mail is required for Steam players to redeem the free Crossout packs. So maybe you can’t even create an account when you’re trying to create it by using a free pack link.
Any of the free packs can be redeemed after creating an account, whether you’re using Steam or not. And Steam players still need to link the e-mail. So you could just create the account for now, and redeem the packs later.
Or maybe you’re trying to redeem the packs for an existing account? Has the e-mail in the screenshot already been used to create a Crossout account? In that case, click the “LOG IN” button on that screen, to log in and redeem the pack. You don’t have to create a new account to redeem the free packs. Existing accounts can redeem all of them (except those that have expired).
The most complete source of free pack links and codes:
The third link includes a 3-day premium. You’ll get a daily challenge awarding 40 coins for completing any 2 battles. The challenge refreshes after the daily challenge reset, and can be done a 4th time. You just need to complete any 2 battles after the last challenge reset. It’s best to redeem this pack on a Thursday, say, 6 hours before the reset, and then you have 2 full days of premium play with +50% resources and XP, and 18 hours to do any 2 battles for the final 40 coins, for a total of 160 coins.
There’s some troubleshooting info under this link, and you still can’t solve this issue, you can ask support for help:
https://support.gaijin.net/