Hello, I have an issue with starting the game. When I try to launch it, the game crashes immediately and shows an error message, offering the option to report the error. It also creates a log, which I will send. I have already tried reinstalling the graphics card drivers. I tried installing an older version of the drivers. I have tested all possible graphics card settings to launch the game, but nothing helps. All other games work fine, so the issue must be related specifically to Crossout.I couldn’t find anyone with the exact same issue as mine. Most people had problems where the game launched but then crashed while playing, but I can’t even get it to start.
I’ve already tried reinstalling the drivers several times, but unfortunately, there was no change. When I ran the sfc /scannow command, it didn’t find any issues
Thank you for the tips, but I’ve already read that, and I can’t even access the menu to configure anything. I’ve also tried reinstalling the drivers several times.
Sorry not thinking fully… it’s generally build into the system post win10.
Run dxdiag and flip through the pages to see if it detects any problems.
There’s a deeper scan for corruption and issues that can be run:
DISM command with CheckHealth option
The “CheckHealth” option with the DISM tool lets you determine any corruptions inside the local Windows 10 image. However, the option does not perform any repairs.
To check the image of Windows 10 for issues with DISM, use these steps:
Open Start.
Search for Command Prompt, right-click the top result, and select the Run as administrator option.
Type the following command to perform a quick check and press Enter: DISM /Online /Cleanup-Image /CheckHealth
Once you complete the steps, the Deployment Image Servicing and Management tool will run and verify any data corruption that may require fixing.
DISM command with ScanHealth option
The “ScanHealth” option performs a more advanced scan to determine whether the image has any problems.
To check image problems with the ScanHealth option on Windows 10, use these steps:
Open Start.
Search for Command Prompt, right-click the top result, and select the Run as administrator option.
Type the following command to perform an advanced DISM scan and press Enter: DISM /Online /Cleanup-Image /ScanHealth
After you complete the steps, the scan may take some time to check whether the Windows 10 image needs any fixing.
DISM command with RestoreHealth option
If there are problems with the system image, use DISM with the “RestoreHealth” option to automatically scan and repair common issues.
To repair Windows 10 image problems with the DISM command tool, use these steps:
Open Start.
Search for Command Prompt, right-click the top result, and select the Run as administrator option.
Type the following command to repair the Windows 10 image and press Enter: DISM /Online /Cleanup-Image /RestoreHealth
DISM /Online /Cleanup-Image /CheckHealth: No component store corruption detected
DISM /Online /Cleanup-Image /ScanHealth: No component store corruption detected
Dxdiag : No issues were detected.
I’m still pondering over this:
When you were updating your drivers, did you make sure you were picking the “Clean Installation” option?
Did you try the NVIDIA Studio Driver too or just the game ready one? I normally use the Studio Driver and have the card model up from yours.
So the story continues. In the BIOS of my laptop, I couldn’t find any option to adjust the MUX Switch. So, I tried disabling the integrated graphics in the Device Manager. After restarting, the screen resolution got messed up to a lower setting, but I decided to launch the game. The game did start, and I managed to get to the menu, but since it was apparently running on the integrated graphics (which I don’t understand because I had disabled it), everything was lagging badly. When I reverted everything back to the original setup, the game crashed immediately again.
I also tried reinstalling the drivers, switching to the Studio ones, but there was no change, so it seems like we might not solve this issue after all. I was thinking about asking on an NVIDIA forum to see if anyone there might have insights into the problem. It’s strange because I have War Thunder from Gaijin, and it works perfectly fine without any issues.
War Thunder and Crossout have different game engines so they would both deal with the same issue differently.
I’d say progress is made though we know for sure that it is the video card that is causing the issue and it’s not like we’ve exhausted the topic of GPU switching. We just don’t know how to turn it off yet.
I would ask on the laptop’s manufacturers support page too. As well as file an issue on crossout’s issue page: Community Bug Reporting System
In the meantime, what’s the laptops model/make? As the GPU switching is normally used for conserving battery power there should be someway of turning it off. However it might be hidden even in the registry if it’s not accessible via the desktop’s GUI.
I tried all the settings in the NVIDIA graphics settings to force the game to run using the NVIDIA graphics card, but nothing worked. What’s strange is that even when I set everything to launch the game through the integrated graphics, the game still wouldn’t start and kept showing the same log indicating that it was trying to launch with the NVIDIA graphics. It only worked when I disabled the integrated graphics in Device Manager, and then the game launched through the integrated graphics without crash.
Notebook model is: VICTUS by HP 16-r0902nc Mica Silver
I happened to spot this which has some of the similar issues within the same family of models:
They were cleaning off the drivers with AutoDDU but the problem kept coming back, so I don’t see that as being a great solution.
I noticed there are lot of these Victus models having similar issues. I went back to relooking at the GPU switching topic. A number of them were saying that their laptops were switching off the GPU during game play and crashing the games so it’s not the same exact issue but it is similar enough.
