Help! A player's Crossout game is not updating

I’m trying to help out another player. He didn’t get the latest helicopter update from yesterday; didn’t get the free starter copter even though he qualifies for it. He runs Crossout from a laptop computer.

I suggested that he click on the settings wheel in the Launcher (before he clicks “Play”), and make sure his “Auto Update” option is turned on. He explained that he can’t see that option. I asked him if he use steam, he said no, BUT he downloaded the game from the Microsoft store when he installed it several years back.

For some reason his game is not updating. Does anyone have any suggestions?

reinstall the launcher

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