Issues buying crosscrowns on xbox

I’ve been trying to purchase crosscrowns all week and not seen them applied to my in game balance. I’ve tried xbox support, they say it’s not a problem on their end. I’d really like to get this resolved as I’m already blocked from using the market due to trying to fix this. My gametag is Athos Tau

Hello Athos Tau@live,

You need to contact our support.
Read this if you need more help on how to create a support ticket.

Greetz
HornOchse